Occupancy Sensor Troubleshooting

In most times, occupancy sensors are extremely reliable, especially PIR occupancy motion sensors. The occupancy sensor switches would work like a charm after properly installed and operated. Most of the problems we meet during daily usage are due to improper installation or setting.

Here is a complete guide of common problems and how to troubleshoot an occupancy motion sensor switch.

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• Cannot Switch ON/OFF with Newly Installed Occupancy Sensor Switch
• Sensor Does Not Respond to A Manual Button Press
• Light Stays ON After the Room / Space Is Vacant
• Light Stays OFF After Newly Installed Sensor Switch
• Light Turns ON When People Walking Past
• Light Turns ON When Room Is Vacant 
• Light Turns OFF When Room Is Occupied
• Light Turns OFF Then Immediately Turns Back ON

Cannot Switch ON/OFF with Newly Installed Occupancy Sensor Switch

Possible Causes:

The sensor switch is improperly wired.

Solution: 

Check if your occupancy sensor requires a neutral wire or not.

• If it requires a neutral wire(4 wires), make sure green wire is connected to ground, and white wire connected to neutral.
• If it requires only a ground wire(3 wires), make sure green wire is connected to ground.

Sensor Does Not Respond to A Manual Button Press

Possible Causes:

The sensor is under initial power up or power outage, it needs time for initialization.

Solution:

Wait 30 seconds for the sensor to be fully functional and press the button again.

Light Stays ON After the Room / Space Is Vacant

Possible Causes:

Sensor detecting an external noise source such as an HVAC vent.

Solutions:

• Change sensor sensitivity to low.
• Eliminate or decrease the external noise source.
• Relocate the sensor if possible.

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Possible Causes:

Time out not passed

Solutions:

• Wait for the time dealy to expire.
• Change the time delay to a lower value.

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Possible Causes:

Dual-technology ultrasonic and PIR sensors are placed too close together. 

Solutions:

Relocate the sensors

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Possible Causes:

Sensor is facing rapid temperature change such as a HAVC or coffer maker.

Solutions:

• Change sensor sensitivity to low.
• Replace with a manual override sensor switch
• Replace with a dual technology sensor

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Possible Causes:

Sensor is in manual on/off mode

Solutions:

• Turn off the switch
• Change to occupancy or vacancy mode.

Light Stays OFF After Newly Installed Sensor Switch

Possible Causes:

Circus breaker switch is in off position

Solution:

Turn on the switch

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Possible Causes:

The sensor switch is improperly wired.

Solution: 

Check if your occupancy sensor requires a neutral wire or not.

• Wire the load wires correctly according to your user manual.
• If it requires a neutral wire(4 wires), make sure green wire is connected to ground, and white wire connected to neutral.
• If it requires only a ground wire(3 wires), make sure green wire is connected to ground.

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Possible Causes:

Sensor connected to an improper voltage

Solution:

Check your voltage output to see if it matches the sensor voltage requirement.

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Possible Causes:

Light bulb damaged

Solution:

Change your light bulbs.

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Possible Causes:

Sensor in on/off mode, or vacancy mode

Solution:

• Change the sensor working mode to occupancy mode
• Manually turn on the switch

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Possible Causes:

Sensor set to ambient light sensing mode when ambient light is too bright

Solution:

• Change the ambient light level to none.
• Change the ambient light level to a proper value.

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Possible Causes:

Sensor not detecting motion

Solution:

• Relocate the sensor switch to proper position
• Change sensor sensitivity to high.

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Possible Causes:

Sensor not have full-view of the room/space

Solution:

• Relocate the sensor to proper position.
• Move the object which blocks the sensor’s detection range.

Light Turns ON When People Walking Past

Possible Causes:

Sensor coverage extends beyond room perimeter

Solution:

Change sensor sensitivity to low.

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Possible Causes:

Sensor detects motion from mirror or shiny objects reflections outside the room.

Solution:

• Change sensor sensitivity to low.
• Switch to manual on/off mode
• Cover and block some part of the sensor to reduce its sensitivity.

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Possible Causes:

Turns on in vacancy mode

Solution:

•  Lights can turn back on within 30 seconds following the time delay timeout. Meaning users should wait for another 30 seconds when the time delay expires, then the light is completely switched off and can be only turned on by manual action.
• Sensor Mode may be set to occupancy mode other than vacancy mode.

Light Turns ON When Room Is Vacant

Possible Causes:

Sensor triggered by activity outside the coverage area.

Solution:

• Change sensor sensitivity to low.
• Switch to manual on/off mode
• Cover and block some part of the sensor to reduce its sensitivity.

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Possible Causes:

Ultrasonic sensor detecting airflow from an HVAC duct.

Solution:

• Change sensor sensitivity to low.
• Eliminate or decrease the external noise source.
• Relocate the sensor if possible.

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Possible Causes:

Sensor is facing rapid temperature change such as a HAVC or coffer maker.

Solution:

• Change sensor sensitivity to low.
• Replace with a manual override sensor switch
• Replace with a dual technology sensor

Light Turns OFF When Room Is Occupied

Possible Causes:

Sensor’s timeout is too short for this application

Solution:

Change time delay to a proper value.

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Possible Causes:

Room is too large for sensor’s coverage.

Solution:

Install additional sensor switches

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Possible Causes:

Improperly located to not have full view of room

Solution:

• Relocate the sensor switch
• Move blocking objects avay from the sensor dection coverage.

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Possible Causes:

Sensitivity adjusted to low

Solution:

Change sensor sensitivity to high

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Possible Causes:

Pir damaged

Solution:

Replace with a new sensor.

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Possible Causes:

Improper height

Solution:

Relocate the sensor switch to a proper height according to your user manuall guide.

Light Turns OFF Then Immediately Turns Back ON

Possible Causes:

There is a heat source that changes its temperature rapidly

Solution:

• Block and cover part of the sensor to decrease its sensitivity.
• Switch to manual mode.